Privacy Policy

Effective date: July 03, 2019

servicevalley ("us", "we", or "our") operates the website and the servicevalley mobile application (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data").

This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Use of Data

servicevalley uses the collected data for various purposes:

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Egypt and choose to provide information to us, please note that we transfer the data, including Personal Data, to Egypt and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

servicevalley will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

servicevalley may disclose your Personal Data in the good faith belief that such action is necessary to:

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

ﻧﺼﻮص وأﺣﻜﺎم اﻟﻤﺴﺘﺨﺪم

1. تطبیق "وادي الخدمات" على الهواتف الذكیة هو مشروع سعودي یعمل على ربط أصحاب المنازل والمنشآت التجاریة بمزودي خدمات صیانة معتمدین في منطقتهم، عبر نظام حجوزات و .GPS مطابقة ذكیة لتفاصیل العمل مع نظام تحدید المواقع عبر تقنیة ال 2. تطبیق "وادي الخدمات" یجمع بیانات العمیل التالیة: رقم الهاتف، إسم العمیل و برید العمیل الإلكتروني (إختیاري للعمیل) و الموقع الجغرافي للعمیل وذلك لتأكید حساب العمیل و طلبه. لا یقوم تطبیق "وادي الخدمات"بمشاركة معلومات العمیل لأهداف تجاریة، و تستخدم المعلومات فقط لتقدیم الخدمة بشكل أفضل. 3. عند تسجیلك في التطبیق، فأنت توافق على تواصل فریق منصة وادي الخدمات. في حال وجود احتیاج تأكید لحسابك و طلباتك عند الحاجة و مشاركة معلوماتك مع مزودي الخدمات للقیام بالأعمال المطلوبة. 4. ضمان العمل یقدم لك من طرف مزودي الخدمات في التطبیق، تعهدهم بذلك عبر موافقتهم على شروط و أحكام التطبیق لمزودي الخدمات. تطبیق وادي الخدمات یعدك كذلك باستقبال الشكاوي و مساعدة و دعم العمیل للعمل بأتم شكل ممكن عبر المتابعة مع مزودي الخدمات ومراقبة أدائهم عبر نظام تقییم العملاء و مراجعاتهم، ومؤسسة وادي الخدمات المالكة للعلامة التجاریة لتطبیق وادي الخدمات غیر مسئولة عن أي عمل ینجم عنه إتلاف للممتلكات العامة، أو ممتلكات العمال أثناء قیامهم بتنفیذ العمل و یقر مزود الخدمات بمسئولیته الكاملة عن أي مساءلة أو تعویضات أو غیرها تترتب على ذلك. 5. منصة وادي الخدمات غیر مسئولة عن عمل مخالف لأعراف، الدین أو الأنظمة یصدر من منسوبي أو عمال مزود الخدمات أثناء قیامهم بتنفیذ العمل و یقر مزود الخدمات بمسئولیته الكاملة عن أي مساءلة أو تعویضات أو غیرها تترتب على ذلك. 6. مزود الخدمات یمثل جهة العمل الذي ینتمي لها عند زیارته للعمل، ولا یحق له التحدث باسم منصة "وادي الخدمات"، بغیر ماتنصه المنصة لمزود الخدمات عبر معاییر و شروط العمل المتفق بها من الطرفان. 7. الأسعار في التطبیق هي قائمة الأسعار التقریبیة حسب دراسة السوق، تحت ظروف العمل المثالیة. ویقوم مزود الخدمات بتسعیر العمل النهائي للعمیل. في حال وجود اختلاف بالاسعار، نشجع العملاء على مراسلة مركز خدمة العملاء بالتطبیق للتحقق من الأمر لمراقبة جودة و تسعیرة أداء مزود الخدمات. فالعمیل هو صاحب القرار و شكوى العمیل قد تعرض مزود الخدمات لإلغاء إشتراكه في التطبیق. 8. تخضع أحكام و شروط التطبیق و كافة جوانبها للأنظمة المطبقة في المملكة العربیة السعودیة التي یعمل فیها التطبیق. 9. یحق لإدارة المنصة تعدیل أي بند أو إضافة بنود جدیدة أخرى بأي وقت لشروط و أحكام إستخدام التطبیق. لأي إستفسارات، فنحن في خدمتكم : یمكنكم التواصل معنا عبر دائما